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Working Smarter
In business it pays to be getting the most from your resources, time and knowledge. Working more efficiently, with clearer communication and a less wasteful use of your business’ resources may be the...
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Business Needs Good Communicators
Business today Every year the pressure on businesses grows, there are so many areas which can impact on the profitability and sustainability of a company. Financial pressures from global economic...
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Cross Cultural Business Communication
As business becomes increasingly global it is essential for all professionals to be aware of the issues that can develop as a result of cross cultural exchanges. The chances are that, even if your...
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Listening
Listening is one of the most valuable communication tools you have, so it is necessary to do it well. Learning how to become a better listener may be the most important piece of self-development you...
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Workplace Communication for Better Business Results
Workplace communication, in fact any communication skill was once considered to be a ‘soft’ skill. How and why this ever happened we have absolutely no idea; but any business in today’s world that...
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How To Improve The Way Your Business Communicates
People often complain that they are over-saturated with information. There are too many emails in their inbox, too many slides in a presentation and too much technical jargon in their journals. This is...
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Benefits of Public Speaking for Small Business Owners
As a small business owner, you have unique needs, yet your core needs are the same as any business out there: getting your service or product out into the marketplace and gaining loyal customers,...
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Competitive Intelligence leads to Great Customer Service
According to Wikipedia and “Turban et al. : “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met...
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Poor Customers Promote Poor Customer Service
Not for a second am I suggesting that it is the fault of the customer that customer service can be poor. But bear with us while we take you through a slightly different scenario, there are always two...
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Understanding and Dealing With the Angry Customer
We have spoken about the angry, disgruntled or bad customer before, but not every bad customer is the bane of your business; we actually should get to know what makes them tick. These types of...
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More Meaningful Communication
Mastering The “Millenials” Who are the “Millenials?” They are often referred to as Generation Y, or Generation “Why” according to Eric Chester who defines them thus – as being “better educated, more...
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Customer Service Complaints
Customer Service Complaints Gone Wild In an attempt to look at the lighter side of customer service, we thought you might enjoy a peep into a slightly different angle on this subject. During a 2011...
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Rules of Engagement – Customer Service In New Millenium Social Media
We are well into the second decade of the “New Millenium”, and while customer service tenets remain the same in their essence, its delivery has changed a great deal. Research has seen a remarkable...
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Customer Service: Going Beyond Tradition
Metrics For The Performance Of Social Customer Service Teams. It is a given that the consumer has an immeasurable amount of power – within the social media space they seem to have even more power. The...
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How About YOU – Can You Communicate?
There was once a time where communication skills were measured by simply having the ability to speak and understand a particular language. Orders were barked in the workplace, even in the home, and...
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Fundamental Goal setting For Improvement In All Aspects of Life
There are many very real reasons for setting goals, and achieving these. Goal setting encourages an empowered life, filled with a sense of purpose. This practice is relevant for people who are looking...
View ArticleJump Start 2014 [Audio]
Here is a replay of my Jump start 2014 Teleseminar. Please leave your comments below. The post Jump Start 2014 [Audio] appeared first on Dr. Dennis Cummins - Personal & Professional Growth Expert.
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Decision Making – Owning The Freedom To Decide
There have been many snappy, decision-making, über-savvy people who have put smart quotes out into the Universe, and have written much about both making, and taking decisions. A Course In Miracles says...
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Create Company Culture With Customer Care At Its Core
It is fact that it is arguably more expensive for a company to capture new customers. Therefore to save both time, and money, great customer care has been recognized as a brand builder on steroids....
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Make and Keep That Connection
Have you ever been giving a speech, and you see “screen saver eyes” staring back at you? If so, you’ve lost connection with your audience. The following tips will help you connect with any audience,...
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